Privacy policy

Privacy Policy

Last updated: January 2026

At Arlazztup, we exist to deliver on our mission of positively impacting our customers' lives by providing a curated shopping experience. This includes doing everything possible to protect your privacy and secure your personal information.

This Privacy Policy aims to inform you about how we collect, use, disclose, and store information about you when you visit our store, use our services, or make a purchase.

What we collect and why we process personal information

The following table describes the categories of information we collect and how we handle them:

Category	Examples	Purpose for Collection/Use	Sold or Shared
Identifiers & Contact Data	Name, address, email, phone number.	Account management, order fulfillment, warranties, and customer support.	Not sold. Shared with logistics partners and payment processors.
Financial Information	Payment details (processed via Shopify/Adyen/Affirm).	Processing purchases, refunds, and preventing fraud.	Not sold. Shared with secure payment gateways.
Technical & Internet Activity	IP address, browser type, cookies, and log-in data.	Security, website optimization, and personalizing your shopping experience.	Shared with analytics (e.g., Google Analytics) and Shopify.
Commercial Information	Purchase history, items in cart, and product reviews.	Improving user experience, product recalls, and internal analytics.	Not sold. Shared with marketing partners under contract.
Usage Data	How you navigate the site, click patterns, and time spent.	Monitoring site performance and resolving technical issues.	Shared with infrastructure and analytics providers.
Geolocation Data	Approximate location via IP address.	Fraud detection and providing location-based tax or shipping info.	Not sold. Shared with security vendors.

*No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shar¹ed with any t²hird parties.

How do we use Cookies?

Abandoned Cart SMS & Cookies The website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Website Cookies “Cookies” are data files placed on your device that often include an anonymous unique identifier. These help us recognize you and maintain your session.

Behavioral Tracking (Plugins/Pixels) We use web beacons, tags, and pixels to record information about how you browse the Site. This helps us provide a more personalized experience.

Sharing Personal Information

We share your personal information with carefully selected service providers who assist us in fulfilling our obligations to you. We have contracts in place that stipulate they cannot do anything with your personal information without instruction from us.

Our service providers include:

Shopify: Our core e-commerce platform that hosts our store and manages data.
Logistics & Transport: Partners who deliver products to your home address.
Payment Processors: Secure gateways that process your order payments.
IT Service Providers: Partners who host and manage our systems and cloud storage.

We will also share information if required by law enforcement or to protect our legal rights, property, and the safety of our users.

For how long do we keep your personal information?

We only keep personal information for as long as necessary for the purposes described in this Policy, such as:

For the duration that you have an account with us.
Until you opt-out of marketing communications.
For the duration of your product warranty period.
To comply with legal, tax, or accounting requirements.

Security of your personal information

We take reasonable physical, technical, and organizational steps to help prevent the loss, misuse, or unauthorized access of your information.

Encryption: Information submitted via our website is encrypted using Industry-standard technology.
Access Control: We limit access to your data to employees or partners with a genuine business need.
Password Safety: We will NEVER contact you to ask for your password. Please keep your account credentials confidential.

Privacy Rights

Depending on where you live, you may have the right to:

Access: Request a copy of the data we hold about you.
Correction: Request that we update inaccurate information.
Deletion: Request that we delete your personal data (where not required for legal/contractual reasons).
Opt-Out: Unsubscribe from marketing or "Do Not Sell/Share" requests.

To exercise these rights, please contact us at the email below. We will verify your identity before responding to sensitive requests.

Children

Our products and websites are not designed for children. We do not knowingly collect information from children under the age of majority. If we become aware of such data, we will take steps to delete it immediately.

Contact Us

For any privacy-related questions or to exercise your rights, please contact our Privacy Team:

Email: arlazztupkitchen@arlazztupkitchen.com

Attention: Arlazztup Privacy Team